Privacy Policy

1. Information We Collect

When you make a reservation, contact us, or use our website, we may collect the following personal information:

• Full name, gender, and date of birth
• Home address, phone numbers (home, work, mobile), and email address
• Driver's license number, issuing state/country, and expiration date
• Credit card information (card number, cardholder name, expiration date, security code)
• Insurance information (provider, policy number, declaration page)
• Flight information (airline, flight number, arrival time)
• Government-issued identification (passport number, INE, or equivalent)

2. How We Collect Information

We collect personal information through the following channels: our website (sonicrentalcar.com) when you make an online reservation or submit a contact form, by telephone when you call our reservation center, in person at our rental counters when you sign a rental agreement, and through our business partners, affiliates, suppliers, and financial institutions for reservation confirmation and payment processing.

3. How We Use Your Information

We use your personal information to:

• Process and manage your vehicle rental reservation
• Verify your identity and driver's license validity
• Process payments and security deposits
• Communicate with you about your reservation (confirmations, reminders, pickup instructions) via email, phone, and — if you have opted in — SMS text messages
• Provide roadside assistance and customer support
• Comply with legal and regulatory requirements
• Process insurance claims in case of accidents or damage
• Improve our services and website experience

3a. SMS Text Messaging

Sonic Car Rental offers an optional SMS (text message) program to communicate with customers about their reservations. Participation is entirely voluntary and is not a condition of any purchase.

Opt-In: You may opt in to receive SMS messages by checking the consent box on our booking form at sonicrentalcar.com during the reservation process. By opting in, you consent to receive SMS text messages from Sonic Car Rental at the mobile phone number you provide, including:

• Reservation confirmations and details
• Pickup and return reminders
• Pickup instructions and shuttle information
• Customer service replies

Message Frequency: Message frequency varies based on your reservation activity. Typical customers receive 2–6 messages per rental. Message and data rates may apply — charges depend on your mobile carrier plan.

Opt-Out: You may opt out at any time by replying STOP to any SMS message we send. After you reply STOP you will receive a final confirmation message and no further texts. To re-subscribe, reply START or YES.

Help: For help, reply HELP to any message or contact us at info@sonicrentalcar.com or (321) 364-3351.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages. We do not share or sell your phone number or SMS consent data to third parties or affiliates for marketing purposes. The SMS service is delivered via Twilio, our messaging provider.

4. Information Sharing

We may share your personal information with the following parties, strictly for the purposes of completing and managing your rental:

• Business partners and affiliates within the Sonic Rental Group (America Car Rental, Flex To Go, Advantage Car Rental)
• Payment processors and financial institutions (Stripe, credit card networks) for payment processing
• Insurance companies for claims processing
• Law enforcement or government agencies when required by law or to protect our rights
• Online travel agencies (OTAs) through which you may have booked

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Credit card information is processed through PCI-compliant payment processors (Stripe) and is never stored on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Rental records are typically retained for a minimum of 3 years. You may request deletion of your personal data by contacting us at info@sonicrentalcar.com.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict the processing of your data
• Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at info@sonicrentalcar.com or call (321) 364-3351.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie settings through your browser preferences. Our website does not respond to "Do Not Track" signals.

9. Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this privacy policy or how we handle your personal information, please contact us: